Refund policy

Returns and Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at elevateceramics@gmail.com. Please note that returns will need to be sent to the following address: Elevate Ceramics Co., 8011 Arnoldtown Rd. Louisville, KY 40214 The cost of return shipping is the responsibility of the customer.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

You can always contact us for any return question at elevateceramics@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We request 2 pictures of a damaged item and 1 of the outside of the box.

Exceptions / non-returnable items
We cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return question at elevateceramics@gmail.com.